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Customer Service and Data Entry Officer Job at Sharp & Carter AU Jan 2023

We are looking to hire, Customer Service and Data Entry Officer Job at Sharp & Carter AU Jan 2023

  • Customer Service and Data Entry Officer Job
  • Melbourne, Australia
  • Full time

About Company

Customer Service and Data Entry Officer Job at Sharp & Carter AU Jan 2023 Sharp & Carter was founded with the goal of providing empathy, humility, and a level of care to the employment industry.
Candidates to us are more than just skills on a résumé. They are individuals with diverse interests and objectives, and both of those matter just as much as the work they do.
When you have a thorough grasp of people and prioritise their needs, everyone wins. This allows you to pinpoint the ideal circumstances for them to thrive.

Since we have the longest staff tenure in the industry and a people-first culture, we are aware of this.
With empathy as our biggest asset, we lead positively and live out our culture, which radiates from our staff to clients and applicants - in every relationship.
It implies that we are capable of producing remarkable results because of our culture of the unexpected.

Job Responsibilities

  • This role will be varied in nature whereby you will focus on providing optimal customer support. Your duties will include but not be limited to; 
  • General administrative duties as required
  • Answer incoming phone calls promptly and efficiently
  • Logging of Service Jobs, comments, follow ups and orders
  • Respond to email enquires in a timely and proficient manner
  • Communicate and coordinate with other departments for order completion
  • Direct requests and unresolved issues to the designated resource/department
  • Reach and maintain Key Performance Indicators
  • Performs other duties as assigned when necessary

Job Requirements

  • Minim 2 years customer service experience 
  • Effective verbal and written communication skills
  • Intermediate skills across Microsoft Suite 
  • Meticulous with an eye for detail
  • An aptitude for understanding technical information
  • Experience within the door hardware industry would be an advantage but training will be provided
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