Customer Service Specialist Job at Allianz Australia Jan 2023

We are looking to hire, Customer Service Specialist Job at Allianz Australia Jan 2023

• Customer Service Specialist Job
• Sydney, NSW, AU, 2000
• Full time

About Company

We at Allianz care about every facet of who you are. for a feeling of community. for a place where learning never stops. for creating exciting possibilities and acquiring new skills. for your curiosity to grow, for an industry to be altered. Additionally, there is flexibility for balance as well as the assistance you require when life takes unexpected turns. We support hybrid teams because they give employees the flexibility to balance face-to-face and remote work while still addressing organisational and individual needs. We are aware that flexible work can take a lot of different forms. Employment as a Customer Service Specialist at Allianz Australia Jan 2023

Allianz is one of the world's most respected insurance and asset management companies. Because we are concerned about the objectives, aspirations, and challenges of our team members, we stand out as an employer. Together, we can foster an environment where everyone feels confident and empowered to learn, grow, and forge a better future for our customers and the larger community. By offering exceptional customer service, which results from our everyday respect for one another, sincere listening, and a persistent "how can I help?" attitude, we are able to do this.

Job Responsibilities

• Provide clients with product knowledge to ensure optimum utilisation of the organisation’s products.
• Respond to customer enquiries via email or over the phone.
• Attend to customer service phone line and to various inboxes.
• Assist customers with initial usage of products and ongoing problem resolution.
• Investigate, resolving or escalating all client complaints in a timely fashion.
• Process loan documentation in accordance with HPF process and procedure.

Job Requirements

• Previous experience in a customer services environment.
• A composed manner when working in a fast-paced environment while managing competing priorities.
• An ability to use initiative in problem solving situations and a proactive nature in managing collective responsibilities.
• Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
• Excellent communication skills both written and verbal.
  
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