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Customer Experience Specialist Job at G’day Group AU Feb 2023

We are looking to hire, Customer Experience Specialist Job at G’day Group AU Feb 2023

  • Customer Experience Specialist Job
  • Adelaide, SA 5000, Australia
  • Full time

About Company

The top three travel businesses in Australia collectively make up the G'day Group: G'day Parks, Discovery Parks, and G'day Rewards. Over 300 vacation parks, including 85 totally owned and operated parks and resorts, are run by G'day Group, an Australian company with over 2,200 employees. We are the biggest park network in the country, and by offering authentically Australian vacation experiences, we invite all Australians to say g'day to more of the country. Feb 2023: Customer Experience Specialist Position at G'day Group AU

Through the best customer service backed by the most advanced technologies, we are on an evolutionary mission to alter the market. We take our responsibility as co-custodians of some of the country's most important sites seriously, and each year we open our doors to millions of tourists who come to experience the real Australia. With more focus than ever on domestic and regional tourism, we are creating a passionate, adaptable, high-performance workforce to design vacations that make people smile every day.

Job Responsibilities

  • Timely response to G’day Rewards members enquiries (phone and email)
  • Data entry of customer details and reward forms
  • Processing of payments for new membership and renewals, assisting with refunds for booking cancellations
  • Provide support and assistance to the Loyalty & Marketing Teams

Job Requirements

  • Exceptional customer service skills and mindset
  • Demonstrated strong interpersonal skills including; verbal and written communication, problem solving and personal presentation
  • High level of computer literacy, particularly in Microsoft applications, including PowerPoint, Excel, Word, and Outlook
  • Excellent organisational and time management skills
  • Willingness to learn and develop new skills
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